Where to find your requests
In the mobile app, open the Reimbursements section to see every claim you’ve submitted. On desktop, go to the Reimbursements section — Employees see only their own claims, while Admins, Owners and Bookkeepers see everything across the company.
The three statuses
Every reimbursement claim moves through three statuses:
Pending approval
Your claim has been submitted and is waiting on the approver(s) defined in your reimbursement workflow. You’ll be notified once it’s actioned. While in this status, you can still edit or withdraw the claim if you spot a mistake.
Pending payment
Your claim has been approved. It’s now in the queue for the payer to process payment. There’s nothing more for you to do at this stage — you’ll be notified once payment is on its way.
Paid
The reimbursement has been paid to your bank account. Apron also creates the corresponding entry in your company’s accounting software at this point.
If your claim is rejected
If an approver rejects your claim, you’ll get a notification with their reason (if they’ve added a comment). The claim moves out of Pending approval, and you can either edit and resubmit it or leave it as it is.