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My subscription payment failed. What can I do?
My subscription payment failed. What can I do?

Learn what to do in case your subscription payment can’t be processed.

Marianna avatar
Written by Marianna
Updated over a month ago

If your subscription payment fails (e.g. because the billing details are incorrect, or we couldn’t charge your linked account due to insufficient funds), we’ll notify you so you can update your details and retry the payment.

What happens when your subscription payment fails?

  • We’ll send an email to the Admin(s) of your account, who can manage billing details, highlighting the issue and directing you to the failed invoice.

  • A banner will also appear in your Apron account, notifying you of the failed payment. If you’re an Admin, click ‘Go to subscription’ to access the invoice details.

How to resolve the payment issue

Once you click the link in the email or the banner in Apron, you’ll be directed to a page with your invoice history. Here you can find all the past invoices, together with their statuses. At the top of the screen, you’ll see two buttons:

  • ‘Update payment method’ – Updates your billing details.

  • ‘Try again’ – Reattempts the payment.

Updating your payment method we’ll automatically retrigger the payment. You’ll immediately see that the previously failed subscription payment will be pending and we’ll notify you only if there’s an issue. Once the payment is successful, the status of the failed invoice(s) will change to ‘Paid’, and the banner will disappear.

What if the payment isn’t completed?

If the payment isn’t resolved within 2 weeks after the invoice due date, your Apron account will be temporarily suspended until the subscription is resolved.

Don’t hesitate to contact our team via chat or by email ([email protected]) if you have any additional questions or doubts, we’ll be happy to help!

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