Help your suppliers understand what they're being paid for by sending payment confirmation. This includes a breakdown of bills in the payment, as well as the payment amount and date, and your company name.
How to send payment confirmation
Automatic sending
By default, payment confirmation emails are sent automatically after you confirm payment. You can disable this in Company Settings > Payment workflows.
Sending manually
You can send payment confirmation manually at any time:
During payment: After confirming payment, click Send confirmation. Select the relevant suppliers, check their email addresses, then send
After payment: Go to Bills > Payments > Paid. Select the payment, and click Send confirmation
Email addresses
We automatically use email addresses from:
Your Xero or QuickBooks contacts when available
Information on uploaded invoices
You can update these addresses anytime under Settings > Contacts.
Important details
Sender address
All payment confirmations are sent by [email protected]. If suppliers reply, you'll receive a copy of their response.
Resending confirmations
Need to resend? Follow the same steps outlined above.
Get a copy for yourself
Enable "BCC me on payment confirmations" in Company Settings > Payment workflows to receive a copy of every confirmation email sent.