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Why can't I see my invoice in the Bills list?

Find out why your invoice isn't showing in the Bills list, and learn how to locate it.

Written by Zach Hewlin
Updated this week

If you're looking for an invoice and can't find it in your Bills list, here are the most common reasons.

Invoices in pending payruns

Invoices included in a pending payrun are removed from the Bills list to prevent double payment. This is expected behaviour.

To find these invoices, go to Bills > Payments > Pending to see all invoices currently in pending payruns. From there, you can view the invoices, edit the payrun, or complete or decline the payment.

Making a partial payment on an invoice in a pending payrun

If you need to make a partial payment on an invoice that's already in a pending payrun, complete that payrun first. Once it's processed, the invoice will reappear in your Bills list with the remaining balance, and you can create a new payment for the rest.

For more detail, see Pay part of an invoice.

Also worth checking: If the invoice has already been paid, it will have moved to Bills > Payments > Paid.

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