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Why can't I see my invoice in the Bills list?

Find out why your invoice isn't showing in the Bills list, and learn how to locate it.

Written by Zach Hewlin
Updated over 3 weeks ago

If you're looking for an invoice and can't find it in your Bills list, here are the most common reasons.

Invoices in pending payruns

Invoices included in a pending payrun are removed from the Bills list to prevent double payment. This is expected behaviour.

To find these invoices, go to Bills > Payments > Pending to see all invoices currently in pending payruns. From there, you can view the invoices, edit the payrun, or complete or decline the payment.

Making a partial payment on an invoice in a pending payrun

If you need to make a partial payment on an invoice that's already in a pending payrun, complete that payrun first. Once it's processed, the invoice will reappear in your Bills list with the remaining balance, and you can create a new payment for the rest.

For more detail, see Pay part of an invoice.

Also worth checking: If the invoice has already been paid, it will have moved to Bills > Payments > Paid.

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