Some payments to Apron may be rejected by your bank.
This happens very rarely, but if you do experience it, we suggest the following steps depending on the chosen payment method: bank transfer ("Pay via bank transfer") or open banking ("Authenticate with your bank").
Open Banking Payment Rejected or Not Authorised
When you make a payment via the open banking method, your bank may reject the transaction for various reasons. Unfortunately, Apron cannot check the exact reason, so you will need to consult with your bank.
The most common reasons include:
The payment is above the bank limit for open banking payments.
Your bank does not recognise Apron, especially during your first payments to us.
Solutions:
If it is due to the open banking payment limit, ask your bank if it is possible to increase the limit.
If raising the limit is not possible, use the alternative payment option in Apron: "Pay via bank transfer."
If your bank does not recognise Apron, ask them to whitelist Apron Payments Ltd. This should ensure that future payments are successful.
If it is a technical issue or your bank does not allow such payments at the moment, use the "Pay via bank transfer" option.
Manual Bank Transfer
Similarly to open banking payments, if a manual bank transfer is rejected, you will need to check the reason with your bank.
Most often, manual transfers are rejected due to outbound transfer limits.
Solutions:
If it is due to a daily limit, you can send us part of the funds today and the remaining amount the next day. Once we receive the full amount, we will start processing the funds to the recipients.
If there is a limit on transactions, you can send us multiple transfers for the already created payment run. Remember to include the payment reference provided by Apron in these transfers.
If your bank’s compliance or fraud team requires additional confirmation from you, ask them to whitelist payments to Apron so they do not get flagged again.
We hope these steps help you resolve any payment issues quickly. If you need further assistance, please contact our support team.