We work hard to protect our community and the general public against financial crime.
Identity verification is a crucial step in setting up your Apron account if you intend to make payments. Here's what you need to know about the process.
Required details
Legal name of the business or charity.
Company number or charity number.
Registered office and operating address (if different from registered address).
Business category.
Countries to which you will send money.
Types of payments you want to process (e.g. supplier invoices, payroll, employee expenses, or a mix of these)
Average monthly expected payment volume.
Details of shareholders with at least a 25% company stake (if any).
Details of company directors or charity trustees.
If you are a sole trader, a valid identification document.
How verification works
Our team individually checks every account application. Here’s how it works:
Submit information – Provide the required details during your account setup.
Document review – Our team checks all provided documentation
Identity checks – We may verify selected individuals against official databases
Account approval – Usually completed within 1 business day
Why we verify identities
As well as being a regulatory requirement, identity verification is an essential part of preventing financial crime and misuse.
Regulatory compliance – Required by UK financial services regulations.
Fraud prevention – Protects your business and payment recipients.
Security – Ensures only authorised people access your account.
Risk management – Helps us provide secure payment services.
Verification timeline
We know that you’re eager to start using Apron. Our team works hard to verify your identity within 1 business day. But there can be exceptions.
Standard verification – 1 business day for complete applications.
Additional checks – May take longer if extra information is needed.
Complex cases – Some company structures require additional review.
If verification fails
Sometimes verification isn’t possible the first time around, or at all. Common reasons include:
Incomplete documentation.
Information that doesn't match official records.
Company doesn't meet eligibility requirements.
Documentation quality issues (e.g. documents are unclear)
We'll always explain what's needed to complete verification successfully, if the issue is one that can be solved.
Getting help with verification
If you need help with the verification process:
Contact us via chat or by email ([email protected]) with specific questions.
Ensure all documents are clear and legible.
Provide complete information to avoid delays.
Our team is here to help guide you through the process.