Desktop login
Prompted to create a new account
This usually means the email address you're entering doesn't match an existing Apron account. Double-check you're using the same email you registered with. If you've been invited to join a company on Apron, make sure you've accepted the email invitation first.
Google or accounting software login not working
Your Google, Xero, or QuickBooks account must use the same email address as your Apron account. Check that you're signed into the correct account in your browser before trying again.
Email codes not arriving
Check your spam or junk folder. If codes still aren't coming through, verify you're entering the email address linked to your Apron account.
Page won't load or is stuck
Try a different browser or open an incognito/private window. Browser extensions or cached data can occasionally interfere with login.
Mobile app login
The mobile app always uses a one-time email code and your app passcode to log in, even if you use a password or Google login on desktop.
Forgot your app passcode
Tap Forgot passcode? on the mobile app login screen, or contact us at [email protected]. We'll verify your identity, then reset your passcode so you can set a new one. Learn more: I forgot or want to change my mobile app passcode.
Not receiving the email code on mobile
Please follow the same solution as outlined for the desktop version of the app. Check your spam folder and that you're using the right email address.
Still stuck?
Contact [email protected] and we'll help you out.