Experiencing issues with the mobile app? Here are some common problems and their solutions.
Document details not displayed
If details such as supplier name or amount aren't displayed in the mobile app, this is expected behaviour. These details are only visible in the desktop version of Apron. Please log in to the desktop version to view full document details.
Login code shown as incorrect
If your login code's displayed as incorrect when logging into the app, it might be because there's a space in the code. Try manually inputting the login code to ensure no extra spaces are added in between.
Other technical issues
If you're experiencing other technical issues with the mobile app, try the following steps:
Check for app updates.
Restart the app.
Log out and log in again.
If these steps don't help, please contact our support team via chat with the following information:
Platform (e.g., iOS or Android)
OS version (e.g., iOS 15, Android 12)
App version
Network connection type
VPN status (whether VPN was enabled on your device)
Document visibility
The visibility of documents (both in the mobile app and desktop version of Apron) depends on your role and permissions. An Owner, Admin and Bookkeeper can see all the documents uploaded to Apron, while an Employee will only see the documents they uploaded (but not those uploaded by others). For a Custom role, the visibility of documents is manually chosen.